Efficiently managing follow-ups is crucial for many businesses to ensure that tasks are completed and nothing falls through the cracks. However, if you're encountering unresolved follow-ups in the "Debrief Search" section of your system, this guide provides solutions to address the issue. It covers potential causes and steps to rectify the problem, including adjusting date settings and reaching out to the support team when needed.
Step 1: Check Date Settings
1.1. Access the "Debrief Search" section which can be found under the “Jobs” tab in CertainPath Software.
1.2. Ensure that you've selected the correct date settings, including the start, end, or follow-up date. Often, unresolved follow-ups can be attributed to incorrect date filters.
Step 2: Verify Follow-up Closure
2.1. Examine the status of the follow-ups. If you have marked a follow-up as closed, ensure that it has indeed been closed in your system.
2.2. Sometimes, unresolved follow-ups can occur if a follow-up was not properly marked as closed.
Step 3: Toggle "Show Closed Follow-ups"
3.1. In the "Debrief Search" section, check whether the "Show Closed Follow-ups" option is toggled to the off position.
3.2. If the option is turned off, it may hide closed follow-ups from view, potentially leading to the appearance of unresolved follow-ups.
Step 4: Contact Support
4.1. If, after verifying all the above steps, you still encounter unresolved follow-ups in the "Debrief Search" section, it's time to seek support.
4.2. Reach out to the support team at "support@mycertainpath.com."
4.3. In your email, clearly indicate the follow-up that needs review and provide as much relevant information as possible.
Dealing with unresolved follow-ups is essential for ensuring that tasks are completed on time and efficiently. When you encounter such issues in the "Debrief Search" section of your system, follow these troubleshooting steps to identify and rectify the problem. By checking date settings, verifying follow-up closures, and toggling the "Show Closed Follow-ups" option, you can often resolve the issue. However, when issues persist, don't hesitate to reach out to the support team for expert assistance. Effective follow-up management contributes to smoother operations and satisfied customers.
