Maintaining and updating GPS units is essential for businesses that rely on vehicle tracking. If you need to order a new GPS unit, the process typically involves adding the new vehicle in your ServiceLine dispatch software and providing specific details about the vehicle. This guide outlines the steps to follow to request a new GPS unit effectively.
Step 1: Adding a New Vehicle
1.1. Access your ServiceLine dispatch software and navigate to the section where you manage vehicles or assets.
1.2. Add the new vehicle to your system, providing all the necessary details, including the Vehicle Identification Number (VIN).
Step 2: Warehouse Details
2.1. Within the vehicle details or management section, locate the "Warehouse Details" or a similar option.
2.2. In the "Warehouse Details," you will find a field for the GPS Device ID. Enter the VIN of the new vehicle in this field.
2.3. Additionally, in the "Details" section, provide the Year, Make, and Model of the vehicle.
Step 3: Submit an Email Request
3.1. Compose an email addressed to the software team at "support@mycertainpath.com."
3.2. In the email, request the new GPS device. Confirm the following information:
Shipping Address: Provide the complete shipping address where the GPS unit should be delivered.
Warehouse Name: Clearly specify the name of the warehouse that needs to be added to your account for tracking.
Ordering a new GPS unit is a straightforward process when using ServiceLine dispatch software. By adding the new vehicle and providing the required details in your system, you set the stage for efficient tracking. The final step involves reaching out to the software team at "support@mycertainpath.com" to request the new GPS device and confirm the shipping address and the name of the warehouse to be added. Effective GPS management is crucial for optimizing your fleet operations and ensuring accurate vehicle tracking.
GPS devices have become integral tools for tracking and monitoring various assets, from vehicles to personal items. When issues arise with your GPS device, it's essential to have reliable support at your disposal. In this knowledge base article, we'll explore how you can effectively troubleshoot problems with your GPS device by reaching out to the Mojio support team. You'll discover various contact options and online resources designed to assist you in resolving issues promptly.
Contacting Mojio Support:
If you encounter any problems with your GPS device, Mojio offers several contact options to ensure your concerns are addressed in a timely and efficient manner:
1. Phone Support:
To speak directly with a Mojio support representative, you can call their dedicated support line at 806-855-8255. This option allows for real-time assistance, making it ideal for urgent issues or those requiring a more personal touch.
2. Email Support:
For written communication, you can send an email to customerservice@forcebymojio.com. This method provides a convenient way to describe your issue in detail, attach relevant documents, and receive responses at your convenience.
3. Online Resources:
Mojio understands the value of self-help and offers a comprehensive Help Center accessible on their website. Here, you'll find a wealth of resources to aid in troubleshooting common GPS device problems. The Help Center is a valuable hub of information and provides the following benefits:
Troubleshooting Guides: Detailed step-by-step instructions and guides for resolving common issues with your GPS device.
Frequently Asked Questions (FAQs): Answers to common queries and concerns about Mojio devices and services.
Community Forums: Engage with the Mojio user community to share experiences, ask questions, and seek advice on device-related matters.
Submit a Help Request: If you're unable to find a solution within the Help Center, you can submit a help request directly to Mojio's support team. This ensures that your specific issue is addressed promptly by their experts.
Troubleshooting issues with your GPS device can be a straightforward and efficient process when you have access to the right support resources. Mojio's support team is dedicated to helping you resolve problems and make the most of your GPS device. Whether you choose to call them, send an email, or explore their online Help Center, you can expect timely and expert assistance. Don't hesitate to reach out when you encounter issues, as prompt troubleshooting can help you maintain the reliability and functionality of your GPS device.
