Refunding credit card transactions through our payment portal is a straightforward process that allows merchants to manage refunds efficiently. Follow these step-by-step instructions to process a refund:
Login to Payment Portal:
Access the payment portal using your credentials or login information provided for the merchant account.
Payment portal link: https://payments-portal.goserviceline.com/
Locate Transaction in Payment History:
Once logged in, navigate to the "Dashboard" menu and select "Payment History." This page displays a list of previous transactions.
Find the Relevant Transaction:
Scroll through the Payment History page to locate the transaction you intend to refund. Alternatively, use the search bar to search by Transaction ID, cardholder's name, or other relevant details associated with the payment.
Access Payment's Profile Page:
Once the relevant transaction is identified, click on it to access the payment's profile page. This action redirects you to a detailed view of the selected payment.
Initiate Refund:
On the payment's profile page, look for the 'refund' icon or option. Click on this icon to proceed with initiating the refund process.
Specify Refund Amount:
A popup window will appear, indicating the refund amount. By default, the entire original payment amount will populate the refund field. However, you can manually enter any amount less than the original transaction amount to issue a partial refund.
Enter Desired Refund Amount:
Adjust the refund amount field to reflect the desired refund value. You can enter a partial refund amount or retain the default full refund amount if needed.
Completing the Refund:
Once you've set the desired refund amount, confirm the refund by selecting the "Refund" button or any relevant action provided by the system.
Confirmation and Verification:
The system should provide a confirmation message or notification indicating that the refund process has been successfully completed.
Please Note:
Ensure accuracy when entering the refund amount to avoid discrepancies or errors in the refund process.
Review the transaction details carefully to confirm you are refunding the correct transaction before finalizing the refund.
Refunds may take some time to reflect on the cardholder's account, depending on the payment processor and the issuing bank's processing times.
By following these steps, you can effectively process refunds for credit card transactions through our payment portal, providing a seamless experience for managing transactions and issuing refunds as necessary.
