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Downloading Reports from FieldEdge CRM

This guide provides a step-by-step process for generating and downloading customer, invoice reports from the CRM. Follow these instructions to ensure the data is retrieved accurately and exported in the appropriate format.

Steps to Download Reports from FieldEdge


1. Log in to FieldEdge

Use your login credentials to access the FieldEdge dashboard.


2. Download the Customer Report

a. Navigate to the Customer Tab

  • From the left-hand navigation panel, click on Customers.

b. Add Required Columns to the Report

  • Click the green “+” icon near the top of the customer list.

  • Select the following columns to include in your report:

    • Account ID

    • Address 1

    • City

    • Full Name

    • Default Agreement Plan

    • State

    • Zip

  • Click the green Save button once all fields are selected.

c. Apply Filters

  • Review all filters at the top of the screen and ensure each is set to All.

  • Click Apply Filters in the top-right corner.

d. Export the Customer Report

  • Click the three-dot ellipsis (⋯) next to the Customers + button.

  • Select Export All as CSV.

  • Save the file with a clear name, such as: Customer_Report_FieldEdge_2024.csv.


3. Download the Invoice Report

a. Navigate to the Invoice Tab

  • From the left-hand navigation panel, click on Invoices.

b. Add Required Columns to the Report

  • Click the green “+” icon near the top of the invoice list.

  • Select the following columns to include:

    • Address 1

    • Business Unit

    • City

    • Customer Full Name

    • Date

    • Invoice #

    • State

    • Total

    • Zip

  • Click Save after selecting the appropriate columns.

c. Apply Filters

  • Review all filters at the top of the screen and ensure each is set to All.

  • Be sure the Date filter is also set to All.

  • Click Apply Filters in the top-right corner.

d. Export the Invoice Report

  • Click the three-dot ellipsis (⋯) next to the Invoices button in the top-right corner.

  • Select Export All as CSV.

  • Save the file using a descriptive name, such as: Invoice_Report_FieldEdge_2024.csv.

Troubleshooting:

If you encounter any issues with these steps, please reach out to the support team. Alternatively, the data can be pulled remotely for you if necessary.

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