From the main menu, go to Work > Emails.
Locate the email in question. Check the status icon next to the email address:
Sent – Indicates the email was successfully sent.
Rejected – Indicates the email was not delivered.
On the right-hand side, review the number of times the customer has:
Opened the email.
Clicked on any links within the email.
If the email was rejected, contact the customer to verify the email address. If necessary, update the email address through the Customer Record in the system.
By following these steps, you can ensure email communication is successfully reaching your customers.
