Help center

Help center

All collectionsCertainPath Lead GenerationDownloading Reports From CRM Downloading Reports from QuickBooks Online

Downloading Reports from QuickBooks Online

This guide provides a step-by-step process for generating and downloading customer, invoice, and membership reports from the CRM. Follow these instructions to ensure the data is retrieved accurately and exported in the appropriate format.

Note: Some fields may not be available in all versions of QuickBooks Online or may need to be set up as custom fields in your account. If a field listed below does not appear as an option, check your custom field settings or contact your QuickBooks admin for assistance.


Export Active Customer List

1. Open the Customer Contact List report

Sign in to QuickBooks Online and navigate to the Reports menu on the left sidebar. In the search bar, type “Customer Contact List” and select it from the results.

2. Ensure only active customers are included

By default, this report shows active customers. To confirm, click the Customize button. In the Filters section, ensure that only active customers are selected. If you see a status filter, set it to "Active" or ensure inactive customers are excluded.

3. Select the required customer fields

Click Customize (if not already open). Under Rows/Columns, choose Change Columns. Check the boxes for:

  • Customer ID

  • Customer First Name

  • Customer Last Name

  • Customer Name

  • Customer Phone Numbers

  • Customer Phone Number Primary

  • Street

  • Unit

  • City

  • State

  • Zip

  • Country

  • Membership Type

  • Member Status

  • Club Member Status

Click Run Report to update the view.

Note: If you do not see fields such as Customer ID or Membership information, these may be stored as custom fields and must be manually added via your QuickBooks settings.

4. Export the report to Excel (.xlsx)

Click the Export icon at the top of the report and select Export to Excel. Save the file with a name like CustomerList_2024.xlsx.


Export Invoice List

1. Open the Transaction List by Customer report

Navigate to the Reports menu. In the search bar, type “Transaction List by Customer” and select it.

2. Set the date range

At the top of the report, choose a Date Range that includes all invoices you want. Use “All Dates” if necessary.

3. Filter to show only invoices

Click Customize, then go to Filters. Under Transaction Type, select Invoice. You can also use the Customer filter if you want to include only specific customers.

Click Run Report.

4. Select the required invoice fields

In the Customize panel, under Change Columns, check:

  • Customer ID

  • Invoice Date

  • Invoice #

  • Customer Name

  • Customer First Name

  • Customer Last Name

  • Location Street Address (may appear as Shipping or Delivery Address)

  • Location City

  • Location State

  • Location Zip

  • Invoice Total

Click Run Report again to refresh with the selected columns.

Note: Address fields may be shown as a single combined field (e.g., Shipping Address). You may need to split these into separate columns (Street, City, State, Zip) manually in Excel after export.

5. Export the invoice report to Excel (.xlsx)

Click the Export icon and choose Export to Excel. Save the file with a name like InvoicesByDate_2024.xlsx.

Did this answer your question?
😞
😐
😁