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Downloading Reports from Service Titan CRM

This guide provides a step-by-step process for generating and downloading customer list and invoice reports from Service Titan. Follow these instructions to ensure the data is retrieved accurately and exported in the appropriate format.

Steps to Download Reports from ServiceTitan

1. Log in to ServiceTitan CRM

  • Use your login credentials to access the ServiceTitan dashboard.

2. Navigate to the Reports Section

  • At the top of the dashboard, you will see a tab labeled Reports. Click on it.

3. Search for the Customer List Report

  • In the search bar at the top of the Reports tab, type "Customer List" and select it from the dropdown results.

  • Click to open the report.

  • Set the Date Range to capture all customer data by expanding the range as far back as possible.

  • Before running the report, ensure the correct columns are included by selecting Edit Columns and adding the following fields:

    • Customer ID

    • Customer Name

    • Street Address

    • City

    • State

    • Zip Code

    • Unit

    • Member Status

  • Click Run Report.

4. Export the Customer List Report

  • After running the Customer List report, click the Export button.

  • Choose to Export as XLSX (MS Excel) to ensure the file is in the correct format for uploading.

  • Resave the report with a descriptive name, such as CustomerList_2024.Xlsx.

5. Search for the Invoice By Date Report

  • In the search bar at the top of the Reports tab, type "Invoice By Date" and select it from the dropdown results.

  • Click to open the report.

  • Update the Date Range fields to reflect the oldest available date up to the current date.

  • Before running the report, ensure the correct columns are included by selecting Edit Columns and adding the following fields:

    • Invoice Business Unit

    • Invoice #

    • Invoice Date

    • Customer ID

    • Customer Name

    • Location Street

    • Location Unit

    • Location City

    • Location State

    • Location Zip

    • Total

  • Click Run Report.

6. Export the Invoice By Date Report

  • Once the Invoice By Date report is ready, click Export.

  • Select Export as XLSX to download the report in XLSX format.

  • Save the report with an appropriate name, such as InvoicesByDate_2024.xlsx.


Troubleshooting:

If you encounter any issues while generating or exporting reports, please contact ServiceTitan support or consult their help resources for assistance.

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